SMS Policy

Effective Date: 1/16/26

Terry's Service Center takes customer privacy, transparency, and compliance seriously. This Messaging Compliance Policy outlines how we use SMS (text messaging) to communicate with our customers and how we ensure compliance with U.S. messaging laws and industry guidelines, including those set forth by mobile carriers and Twilio’s A2P 10DLC program.

1. Purpose of Messaging

Terry's Service Center uses SMS messaging to:

Confirm appointments
Provide updates on service status or vehicle readiness
Respond to customer inquiries
Send promotional offers (only with prior consent)
Provide estimates after photo submission (by request)

We do not use SMS for mass marketing without clear opt-in.

2. Opt-In Policy

Customers must explicitly opt-in to receive SMS messages from Dent Time. Consent can be given by:

Filling out a contact form on our website
Texting us directly to initiate communication
Checking an opt-in box during online scheduling
Verbally consenting during a phone call

3. Opt-Out Policy

Customers can opt-out at any time by replying:

“STOP” to stop all messages
“HELP” to receive assistance or information on how to opt out

Once a STOP request is received, no further messages will be sent unless the user opts in again.

4. Message Frequency

Message frequency may vary based on the service requested but will not exceed 3–5 messages per repair job, unless the customer initiates further contact or authorizes additional messaging.

5. Data Privacy

Dent Time does not sell or share personal data, phone numbers, or customer information with third parties for marketing purposes. All data is stored securely and used solely to provide customer service and communicate repair status.

6. Contact Information

For questions about our messaging policy or to report unwanted messages, please contact us at:

Terry's Service Center
Email: terrysservicecenter615@gmail.com
Phone: 615.352.8434
Website: https://www.terrysservicecenter.com/

7. Compliance Statement

Terry's Service Center complies with all applicable regulations under the TCPA (Telephone Consumer Protection Act), CTIA guidelines, and Twilio’s Messaging Policy. This includes maintaining proper opt-in records, honoring opt-out requests promptly, and not sending unsolicited messages.